Cancellation policy

At ApexWeb LTD, we understand that circumstances may arise that require changes to your service plans. To ensure a transparent and fair process, we have outlined our cancellation policy below:

1. Service cancellation:

  • Cancellation Requests: If you wish to cancel your project or service subscription, please send email a formal cancellation request in writing, either by email or through our designated communication channels.
  • Cancellation Fees: Depending on the stage of the project or service subscription, cancellation fees may apply. These fees are determined based on the work completed, resources allocated, and any third-party costs incurred on your behalf up to the point of cancellation.
  • Refund Policy: Refunds for cancelled projects or service subscriptions are assessed on a case-by-case basis. Any refund amount will be calculated after deducting applicable cancellation fees and expenses incurred.

2. Timeline and Deadlines:

  • Notification: We kindly request that you provide sufficient notice if you wish to cancel your project or service subscription. This allows us to reallocate resources and adjust our schedule accordingly.
  • Impact on Delivery: Please be aware that cancelling a project or service subscription may affect previously agreed-upon timelines and delivery dates. We will work with you to minimize any disruptions and accommodate your needs to the best of our ability.

3. Consultation and Communication:

  • Consultation: If you have any concerns or questions regarding the cancellation process, we encourage you to schedule a consultation with our team. We are here to assist you and address any issues or queries you may have.
  • Communication: Open and transparent communication is key throughout the cancellation process. We aim to keep you informed of any developments and provide timely updates regarding the status of your cancellation request.

4. Exceptions:

  • Force Majeure: In the event of unforeseen circumstances beyond our control, such as natural disasters, pandemics, or other force majeure events, our cancellation policy may be subject to modification. We will assess each situation individually and strive to reach a fair and equitable resolution.

Conclusion:

At ApexWeb LTD, we value our clients and aim to provide a cancellation process that is clear, fair, and accommodating. If you have any questions or require further clarification regarding our cancellation policy, please do not hesitate to reach out to us. We appreciate your understanding and cooperation in adhering to these guidelines.